California Privacy Notice

This California Privacy Notice applies to California residents and supplements the information contained in our Privacy Policy.

Personal Information We Collect

Gallegos Plumbing may collect the following categories of personal information:

  • Identifiers, such as name, address, phone number, email address, IP address, and account or customer identifiers.
  • Commercial information, such as services requested, service history, estimates, invoices, payments, and customer preferences.
  • Internet or electronic network activity, such as website usage, browser type, device information, pages visited, and interactions with our website.
  • Geolocation-related information, such as service address or general location information needed to provide plumbing services.
  • Audio, electronic, or similar information, such as voicemails, call recordings, text messages, emails, or other communications, where applicable.
  • Professional or employment-related information, if provided in connection with a job application or business inquiry.
  • Sensitive personal information, if collected, such as payment-related information or precise service-location information, only as necessary to provide services, process payments, protect safety, prevent fraud, comply with law, or fulfill customer requests.

How We Use Personal Information

We may use personal information to:

  • Schedule and provide plumbing services.
  • Communicate with customers.
  • Send appointment reminders, dispatch updates, service updates, review requests, account notifications, and billing-related communications.
  • Provide customer support.
  • Process payments and invoices.
  • Maintain business records.
  • Improve our website, services, customer experience, and operations.
  • Prevent fraud, maintain security, and protect our rights.
  • Comply with legal, regulatory, insurance, tax, accounting, and business obligations.

Text Messaging and Mobile Information

We collect your mobile phone number when you provide it to us through our website, service forms, scheduling process, phone calls, customer communications, or other interactions with Gallegos Plumbing.

We use your mobile phone number to send service-related, informational, and, where permitted, promotional text messages. These may include appointment reminders, scheduling updates, dispatch notifications, technician arrival updates, service updates, account notifications, customer support messages, billing-related communications, and review requests.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. We will also honor other reasonable opt-out requests that clearly communicate that you no longer wish to receive text messages.

For assistance, reply HELP or contact us at [email protected].

We do not sell or share your mobile phone number or SMS opt-in consent information with third parties for their marketing or promotional purposes.

Mobile carriers are not liable for delayed or undelivered messages.

How We Disclose Personal Information

We may disclose personal information to service providers, contractors, vendors, software providers, telecommunications providers, messaging providers, payment processors, scheduling systems, customer management systems, analytics providers, legal or professional advisors, insurance providers, and government authorities where necessary to operate our business, provide services, send communications, process payments, comply with law, or protect our rights.

We do not sell personal information for money.

If our website uses advertising cookies, tracking pixels, analytics tools, or similar technologies that may be considered “sharing” under California law, we will describe those practices and provide any required opt-out options.

California Privacy Rights

California residents may have the following rights, subject to legal limitations:

  • The right to know what personal information we collect, use, disclose, sell, or share.
  • The right to request access to personal information.
  • The right to request deletion of personal information.
  • The right to request correction of inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right to limit the use and disclosure of sensitive personal information, where applicable.
  • The right not to receive discriminatory treatment for exercising privacy rights.

To submit a request, contact us at:

Email: [email protected]

Phone: (805) 750-1830

We may need to verify your identity before processing certain requests.

Notice at Collection

At or before the time we collect personal information, we may provide notice regarding the categories of information collected, the purposes for which the information is used, and whether the information is sold or shared.

We collect personal information for the purposes described in this Privacy Policy, including providing services, communicating with customers, processing payments, improving our operations, maintaining security, and complying with legal obligations.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect our rights.

California “Shine the Light” Law

California customers may request information about our disclosure of certain personal information to third parties for their direct marketing purposes, if applicable.

To submit a request, contact:

Email: [email protected]

Subject Line: California Shine the Light Request